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The Missing Ingredient: Customer Service

By cidory 131 days ago from http://makingsalesmakingmoney.com

Monika dropped in today and surprised me with a post . Customer service is indeed teh oxymoron of this century. I know what kind of week she has had and this article is spot on. How do you resond to your customers needs? Monika toned up this post a a bit and you will love it. Agree or disagree, she brings some relevant points t

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Tags: customer service customer loyalty serving your customer home based business business


Starbucks gets serious about service…finally : Career Waymark

By swilliamson328 193 days ago from http://careerwaymark.com

Coffee giant Starbucks has announced all of its 7,100 stores nationwide will close later this month for a few hours as the company tries to boost sagging sales.

Starbucks CEO Howard Schultz says all stores will close Tuesday, February 26th at 5:30 p.m. for three hours to retrain baristas on skills like making the perfect sh

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Tags: starbucks customer service retraining


Doing Business Unto Others… - Beast-Blog.com

By ejcross 290 days ago from http://green-beast.com

Not all companies are like this, I know, but seeking a good purveyor of that which you want or need seems to be increasingly difficult nowadays. Consumers become acclimated to any given atmosphere over time, so slowly as the years progress, they can become desensitized, accustomed to what they have to bear in the day-to-day.

That’s what s

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Tags: blogging integrity customer service


Get The [censored] Out Of My [censored] Way! « The Consumer Etiquette Guide

By janihelle 286 days ago from http://consumers.wordpress.com

Here’s my rant of the week, of an event at work yesterday.

Most of the time, it’s the clerk who must either wait for the customer to get out of the way, or go around them. There are though a few cases when the customer should move for the good of clerk-kind, and will move if they have any common sense. (Common sense being the fir

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Tags: rantings rant customers etiquette consumers work retail customer service consumer etiquette


O2 Simplicity : Made Extremely Complex

By anawaz 161 days ago from http://www.asifism.com

O2 is one of the largest mobile phone service providers in the UK. Their mobile phone service is great, but their customer service is absolutely appalling. Probably a victim of outsourcing, O2s customer service team is loaded with incompetence and the habit of making suggestions instead of giving answers. This, coupled with

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Tags: o2 moble cellular customer service united kindom


Diary of a Telecommunications Meanhead

By thinkbox 289 days ago from http://staticthinkbox.com

I can’t help it, it’s my job. As some of you know, I work for the new AT&T (formerly Cingular Wireless) and while I used to work for the Customer Relations department, I now work in the Excessive Off-Network department. What to you may be nothing but a bunch of fancy smancy titles is in actuality a change like going from day to night.

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Tags: wireless contracts customer service excessive off network usage


Is Your Customer Service Remedial? « The Blatant Truth Weblog

By skleiner 285 days ago from http://adrianmiller.wordpress.com

Great post, simple and true facts about customer service. Is the customer always right, that is the old saying. Why do some companies continue with remedial customer service? Is it getting you the business you need? When we buy something and it does not work, why do we get lip when we try to return it with out the purchase of a service plan

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Tags: customer service


Is There a Human in the House?

By jfrankcarr 276 days ago from http://optempo.com

One of the biggest annoyances of modern life is calling a customer service number and getting a robot. These systems, known as Interactive Voice Response or IVR, are used by most businesses to interact with customers, in some cases exclusively. They can be effective or ineffective way to interact with a company. In this article we will examin

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Tags: customer service gethuman interactive voice response ivr


The Path to the Pegasus Letter: Customer Service You Would Only Expect From A Mutual Fund

By Apollo 45 days ago from http://vigltd.blogspot.com

Everyone can related to bad customer service and probably has more than stories to tell. It is really sad that many companies seem to care less about customer service every year which in the end makes the total product or service offered less attractive.

Sure, you can outsource the entire customer service department but the

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Tags: customer service bad expereince