After posting my article “Helping the Neighbor Surf Porn“, a couple of things came up. Did I fail to educate this guy? I have been servicing this client for 4 years. He is the normal technicians nightmare, I have been working on educating him for at least 3 of the 4 years. It just gets to the point that some users despite what you try and teach them, don’t listen. In spite of what you suggest to him, he then returns to do the same exact thing, you told him not to do.

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