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Dealing Calmly with Angry People

By gogo400 511 days ago from http://tipsforadmins.com

We could all use some of this advice on how to deal with a supervisor who goes off the handle at times. According to this article the best thing you can do is _listen_ rather than just respond... you don't always need to be right (even when you are). Also the author says that trying to understanding the other persons reasoning is also a major key.

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Tags: work


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